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FAQ - Polo Beach Vacation Rentals

Frequently Asked Questions - Polo Beach Club, Wailea - Makena, Maui

About the units
     What is the bed situation like?
     Do you have any 1 bedroom units?
     Are any of the unit floor plans the same?
     Is there air conditioning?
     Do I need to bring our beach towels?
     How would I get a crib?
     Is there a DVD or VCR in the units?
     What items might be found in the unit(s)?

Rates and Discounts
     When are your low and high seasons?
     Why are your Prime Ocean Front units more expensive?
     What do you require to hold the unit?
     Can I pay with credit card?
     How can I obtain a discount?

Booking
     What is your cancellation policy?
     What is the minimum stay?
     What do I do if I have to cancel?

Check-in and check-out
     When is check-in and check-out?
     Our flight comes in late. Where do I get my key?
     What do I do with my key when we check-out?
     Where do I park?
     What is the late check out policy?

Online Calendar
     What do the colors mean?
     What do the "t", "d" and solid filled squares mean?

About the Island
     Where are the Polo Beach Club units?
     What are some good restaurants?

Other
     Is there someone I can contact to arrange for an excursion?
     Do you provide a rental car?
     Is daily maid service available?



About the units
What is the bed situation like?
All units are equipped to sleep up to 7. All units have a king in the master and two twins in the guest bedroom. The twins can be made into a king. Please let us know ahead of time, so we can inform housekeeping.
  • 103 and 302 have pull out couches.
  • 104, 207 and 306 all have futons that can be utilize in the living room.



  • Do you have any 1 bedroom units?
    No, they are all 2 bedroom units.


    Are any of the unit's floor plans the same?
    They are all the same floor plans. #103, #104 and #207 are mirror images of #207 and #306.


    Is there air conditioning?
    Yes, there is air conditioning in each of the units.


    Do I need to bring our beach towels?
    No, each unit comes equipped with beach and bathroom towels.


    How would I get a crib?
    If you would like a crib, please contact the concierge Destination Resorts.


    Is there a DVD or VCR in the units?
    There are VCRs in each unit. #306 has a DVD and we are currently installing DVDs in all other units.


    What items might be found in the unit(s)?
    Upon arrival, the units are supplied with such things as paper towels, bar soap, shampoo, dishwasher soap, toilet paper, broom, mop, vacuum, glass cleaner, etc. Corrosive or dangerous items are not included. All linens and towels are supplied. Items will be replenished at the next maid service, otherwise the guest will need to provide subsequent items.


    Pricing and Discounts
    When are your low and high seasons?
  • Low Season : April 26th - June 15th, September 1st - December 17th
  • High Season : December 18th - April 25th, June 16th - August 31st



  • Why are your Prime Ocean Front units more expensive?
    Our Prime Ocean Front units all have 180 views.


    What do you require to hold the unit?
    A 2 nights deposit is required.


    Can I pay with credit card?
    We do not accept credit cards at this time. Your deposit is paid via E-Check or FedEx and the remaining balance is paid via personal check, business check, cashier's check, money order, or E-Check.


    How can I obtain a discount?
    Discounts are given based on several factors. Typically, a return guest can receive a 10% discount (5% for holidays). Other factors such as adjusting dates to fill slots in our calendar, length of stay, multi-unit bookings, travel industry personnel, armed service personnel, kama'aina (Hawaiians), and "last-minute" bookings can also qualify for a discount.


    Booking
    What is your cancellation policy?
    While on hold, the reservation deposit is non-refundable. If cancellation is received at least 60 days prior to scheduled arrival, all funds, other than reservation deposit, will be returned. If unit can be re-booked at same rate and period, we will be happy to return all funds less commissions. If you are not able to stay during the scheduled period, please call us so we can try to book it with another guest.


    What do I do if I have to cancel?

    Check-in and check-out
    When is check-in and check-out?
    Check-in time is after 3:00 PM, Check-out time is before 11:00 AM

    Our flight comes in late. Where do I get my key? - There is a security phone at the Destination Resorts office in the Shops at Wailea.
    What do I do with my key when we check-out?- Leave in room.


    Where do I park? - At check-in at the Polo Beach front office, ou will be given a parking pass for the downstairs garage. There are also parking spots outside, in the front.


    What is the late check out policy? - Sorry, we are unable to guarantee a late check-out. However, depending on booking and housekeeping schedules, if you would like to request a late check-out, it might be possible to arrange if you call Destination Resorts the day prior to your departure.


    Online Calendar
    What do the colors mean? - Each unit has a different color to show dates that are booked, for example #306 is red.
    What do the "t", "d" and solid filled squares mean? - "t" is a tentative booking (we/re awaiting the deposit. "d" means we've received the deposit but balance has not yet been paid,

    About the Island
    Where are the Polo Beach Club units? -Wailea, Maui, on the southwest side of the island (Makena side).
    What are some good restaurants? - see the link for booked guests, available by email after booking.

    Other
    Is there someone I can contact to arrange for an excursion -Email for the link for booked guests.
    Do you provide a rental car? - No, but try Enterprise or Budget in Kahului.
    Can I get maid service? - Yes, cleans are provided complementary before and after your stay AND daily service per your confirmation form. Additional daily services can be arranged through our on-site management company - Destination Resorts, either when you pick up keys or by calling them during your stay.

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